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Joseph Volkswagen of Cincinnati

Michael Garrison was outstanding!! Best salesman in Cincinnati.

Just wanted to thank everyone at Joseph Volkswagen of Cincinnati who helped me buy out the lease on my Tiguan. Mike, Mark, Kaz and Dahlia all had a hand in helping! They made everything so easy and fast! I definitely recommend buying or leasing from them. Thanks, Nick Baumgartner

Made to feel like I was an inconvenience. Reggie told me to bring my car in so they can see what happened with my tire (it was flat). When I brought it in, the a man with white hair in the service department said “why would he tell you to bring it in, we’re too busy.” I politely said that I wasn’t sure but that I could leave it and it didn’t need to be rushed. I then got a call from Reggie saying that my tire had a hole and needed to be replaced and that they didn’t have an exact match, but had one similar and I said ok no problem, that works and he told me it would be ready that afternoon. I didn’t hear from him, so I called back and he said “oh I should have called you, we don’t have the tire in store, so it’s being ordered and may be here tonight or tomorrow.” I said okay… and that I’d wait for him to call me. Next morning, never heard, so I called around 11:00 a.m. and he said “oh yeah we’re working on it and it should be done by 1:30/2:00.” I then didn’t hear again, so I called around 2:00 and they said Reggie had left for the day and the guy on the phone said they didn’t know if my car was done… then came back and said it was. I then went to get my car and the receptionist checked me out and asked the white haired guy to show me where my car was and he scoffed and rolled his eyes like it was an inconvenience. When we got outside, it was missing 2 rim caps, which when I dropped my car (pictures available) it had all of them. I went back to the guy and he said “well they would have put them on if they had been with the tire…” I said I have pictures and can prove they were. He said he didn’t know if they had any available…. I said we’re on a dealership lot, there’s plenty of cars around. He then went inside and came out with some. Overall terrible experience and won’t ever come back.

Mike Garrison was great, so helpful!

They did a great job of getting my car in and having it ready by the EOD.

When entering the salesroom, was treated hurriedly and uninterestedly by a salesman going out the door. Sent to a man who was new to the sales position. No vehicles that I was interested in were on the sales floor. Had to go outside in the heat to look at models. Salesman had to return inside to get keys so I could see possible models, while I waited outside in the heat. I questioned Service Manager who had overseen my car service for many years when I came inside - really valued his advice! Salesman searched listings and found car I was interested in - just off the delivery truck! Came back and drove the car another day. Salesman was helpful in setting up the car for me to drive and with the sale of the car. Since I kept my previous car, he picked me up at my home when the car was ready for delivery - a great service! He also spent considerible time helping me become comfortable in the new car.

William was amazing! He took into consideration about the features I wanted and the price point I wanted to stay at. There was a small issue with the car I bought, and he immediately addressed it and kept me informed while it was being fixed. We will definitely be back.

Ben absolutely incredible personne he got us approved in Secondes and we was all done to go. Thank you for your services

(Translated by Google) I am a gambler. (Original) Ben wassan

William was great! Seamless experience and a fair price.

Michael garrison amazing sales person, helped us get our vehicle, very helpful & answered all our questions, if you need a vehicle ask for michael !

Came in with a number in mind, told them I wasn’t happy with the quote. They asked what I needed to make it happen. Boom. Number where I wanted, happy with car, speed of transaction and willingness to get me to a price I was happy with. Greg did a great job, even though it was only his second week, he knew a lot and got all of the answers for me quickly! 10/10 would recommend!!!

William was great! Mike was great! Dale is great!

Mike Garrison was very helpful and patient.

Michael Garrison is very nice and helpful.