Welcome To Joseph Volkswagen of Cincinnati

Joseph Volkswagen had a used Nissan maxima for sale. Price was really competitive and great. I spoke with Rob Ledbetter on the phone and decided to take. Trip up there. He was very honest and friendly, Rob always did not push you to buy anything. Rob gave his personal opinions on a lot of things and what he thought was best. Rob made the process easy and smooth. Would recommend anyone and everyone buy a car from him.

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My great experience started right from the get-go. I sent an email asking for information regarding the listing of a new GTI and Suzanne Cullen was on the case! I received confirmation the vehicle was still in inventory. Suzanne’s conversation/information about vehicle’s pricing via email and text was friendly, transparent, and informative. Although Suzanne had the next day off, we set up an appointment to test the vehicle anyway, Suzanne informed Rob would be there to help. As a would-be car buyer, I was prepared for the song and dance, I practiced my poker face, I went over my negotiation strategies, phoned friends in the industry, visited a ton of forums, poured over all documented Volkswagen USA’s rebates and offers, checked my employer’s website for possible discounts, you get it. I was prepared (queue western bullet duel whistle…). Now stop that music and play something that more closely resembles my experience. Play some upbeat EDM, or reggae, or what-ever makes you happy. At arrival, Rob Ledbetter was the antithesis of the classic “car salesmen”. Rob was chill, relaxed, helpful, and friendly. I kept waiting for the side hit/jab, the turn, the twist, it never came. I was ready to play hard-to-get but there was no need. Look, I’m a dork, I make spreadsheets. Spreadsheets tell the truth. Before I went in, I knew the range in price difference between a good deal, an OK deal, and a bad deal. The deal I received was in the good deal ++ range. With the added benefit of a great social/friendly interaction. Sometimes you get a good deal money-wise with the opportunity cost of either a mild knot in the gut, a bit of anxiety, or some friction. You expect a stand-off. No need for that nonsense at Joseph Volkswagen. The interaction with everyone at the dealership exceeded my expectations, even Bill, the finance manager was good. Just kidding Bill, you were excellent to work with, no-nonsense, funny and most importantly: fast. If my sister/mother needed a car, I wouldn’t hesitate to send them to Joseph Volkswagen. Rob, if you’re reading this, thanks again for everything, especially for going out in the rain and attaching the temp plates!

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Easy to deal with ! Service is excellent.

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Take my car here for all servicing needs!

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Got a car.. great customer service.

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