Customer Testimonials
Had a pleasant car buying purchase with Daliah and Ben! Usually car buying can be a nightmare but got it completed within two hours! Very satisfied with my service!
Working with Dalia was such a great experience, especially as a first time car buyer. She made the process smooth and seamless, and secured the exact trim and model I was looking for within one day. Overall, she was a great partner through the process and I’m thankful to have worked with her!
I had such a wonderful experience working with Dalia at Joseph Volkswagen! She was incredibly personable, welcoming, and always had a smile on her face. She made the entire car-buying process feel easy and comfortable, and I never once felt pressured. Dalia was patient, helpful, and genuinely cared about making sure I had a great experience. She went above and beyond from start to finish, and I’m so grateful I had her to help me through the process. If you’re looking for a Volkswagen, definitely ask for Dalia — she’s the best!
I just got my 4th VW (3 of them from Joseph VW) and Dalia Gonzalez was excellent. She LISTENED! I told her my story, told her exactly what I wanted and my expectations and she delivered. Once the car buying stuff was over, she spent time with me showing me how to work things on the (fancy) new car! I appreciate her time and patience. She also gave me her card and told me to call her with any questions. Kaz was great too! I always have a good experience here. When I get my beetle serviced, the service dept takes ... Read More Google - Sep 30, 2026
Austin and everyone at Joseph VW are amazing to work with. This is our second car purchase there this year and we couldn’t be happier!
Thanks Dalia and the team at Joseph VW for your work in finding the Tiguan I wanted to buy and for the smooth, helpful process.
Mike Garrison was exceptional to work with, helpful and dedicated! Thank you!
Ben my salesperson did an excellent job. Being hearing impaired, he took time explaining everything to make sure I understood. Ben is very personable, funny, down to earth & most of all competent. I felt we worked well together in agreement on the sale. And I do love my new car! I highly recommend him as a salesperson, & at 72, I have worked with a few!
Mike Garrison was great to work with. Very friendly and easy to work with. Recommend!
Mike Garrison was excellent! He was easy to work with, friendly and got me a great price!
We had a great experience working with Dalia on our new car! She made the entire process easy, stress-free, and enjoyable. She was friendly, knowledgeable, patient, and never made us feel pressured. She took the time to answer all of our questions and made sure we were comfortable with everything before we left. We absolutely love our new car and would definitely recommend asking for Dalia if you’re looking for a great car-buying experience!
Ahmad
Ahmad was a great salesman, highly recommended buying from him!
Micheal Garrison was very friendly and personable. He made the purchase of our new vehicle seamless and easy. Would definitely recommend Michael to everyone
Mike Garrison is the best! Made buying a car seamless!
Everything was quick and easy and Mike Garrison was a pleasure to work with!
Michael Garrison is the man! He made it easy. His demeanor was fantastic and I would do business with him again.
Mike Garrison was an incredible sales person to work with! He made our process very smooth with his communication and how much he cared to help us get into a vehicle that was perfect for our family.
Ben did an excellent job with my purchase of the 2026 Taos. He was very understanding of my hearing impairment, no pressure & was a joy to work with. I highly recommend Ben as a sales person & have mentioned to my friends this dealership is wonderful to work, with all around. I've been around for awhile & have dealt with many sales personnel & Ben was top notch.
My salesman Mike Garrison was very professional, friendly and explained everything thoroughly. Mike Garrison was great.
Great experience, clear and concise.
Great place. Nice people. Was in and out pretty fast with my new 2026 car. So far no issues.
Reggie does a really great job in the service department and has helped answer all the questions I’ve had during the servicing of my vehicle
Reggie did a great job preparing for my appointment by ordering the needed parts ahead of time so everything was on hand and ready to go for my appointment. He also coordinated to have a loaner car available for me. I’m highly satisfied with the service I received.
William and the team were amazing at dealing with everything during the buying process. They were willing to work to get me to the numbers I wanted, and were friendly and professional! And they stayed late to help me drive home that night with a beautiful GTI, can’t thank them enough 🙂
Mike Garrison was absolutely fantastic!! So easy to deal with and so efficient. Loved everything so much about the experience!
Michael Garrison was great throughout the whole process. He was informative and helped to get everything prepped before we arrived.
William came in on his day off to make sure that we were taken care of. All of my questions and requests were addressed to make me feel comfortable with my purchase.
William is an absolute legend , great guy and overall great experience. 10/10 would recommend
I had a very good salesman named Ben! He was helpful on when I was stuck on which car would better suit me and worked on my deal. Very knowledgeable and straight forward with numbers. High recommended this dealership and this worker.
Dalia was the best! Give her a raise!😁
Ben was awesome!!!
The team is knowledgeable, pleasant and have done high quality work and completed when they said the would. After so so. Experience with other dealers, I'm pleased with Joseph VW
I have been going to Joseph Volkswagen for years. Top not service department the main reason I have kept buying my cars from the dealer.
Ben was so great, communicates so well, makes the whole process stress free. Thank you Ben
They offer exceptional customer service and they reimbursed me for a defective battery. They’re always up front about my repairs.
Another great buying experience at a Joseph family dealership. Ben was fantastic to work with: friendly, knowledgeable, straightforward, and made the entire process easy. Really appreciated the no-pressure approach and great service. Highly recommend Ben and the team at Joseph VW!
Mike Garrison was absolutely amazing! He was so patient with me. He did everything I asked without any complaints and actually a smile on his face the whole time. He was so thorough and honest with everything. It was such a wonderful experience and I appreciate everything. Thanks Mike!!
Ben was very knowledgeable and made the car-buying process very simple!
Greg is the best! Was in and out for an oil change so fast, and they gave my car a much needed wash! Thanks friends!
I had a great experience trading in my vehicle. It was fast, easy and painless. I used the easy buying tool and within an hour of texting and a phone call, I had a number and an appointment to come in a do the trade. The appointment was fast and again no hard selling. In fact, they found some incentives I qualified for that I didn’t know about. I previously tried to go to another VW to do my trade and had a bad experience. Dalia listened and we great to work with. Clear and truly cared about taking ... Read More Facebook - Aug 28, 2026
I had a great experience at Joseph VW today. Working with Dalia was a pleasure. She was wonderful.
Thanks Michael Garrison
Michael Garrison is an awesome salesman! Easy to work with and goes above and beyond
After an unexpected engine issue happened on the highway, I had my car towed to Joseph VW on a Sunday afternoon. Betty Jean talked me through what to expect on the phone and then helped me with the drop off when we arrived. The shop was extra busy on Monday because of power outages the week before and some short staffing, so I didn't find out what was happening with my car until Tuesday when I got a call that my car was ready and the work was covered by warranty. I so appreciated the tailored care for my ... Read More DealerRater - Aug 26, 2026
I recommend talking to Reggie! if you ever need service done, he walks you through what is needed & What is recommended! (He is someone that isn’t gonna make you feel slow when you don’t understand or ask questions) When I didn’t work with him the process wasn’t as smooth, when working with your car the person behind the desk is the first person you interact with that could change your whole experience.
Dalia was great to work with and highly recommend! I previously leased with Fairfield VW and when I went in to trade just had a bad experience. I decided to look at Joseph online and used their easy buying potential tool. I submitted it and received a response from their online coordinator that a sales representative would reach out once they opened up on Sunday. A minute before they opened she reached out. I explained the dealer situation and where I was/wanted to see. She was clear, efficient and most importantly listened. We sent a few messages back and ... Read More Google - Aug 25, 2026
Willam was fantastic!!
I worked with Kareem and had a great sales experience. I had come in to compare a GLI and GTI. The pricing and trade in process was clear and low pressure. Super happy with my new GTI.
Easy transaction with clear communication and low pressure. Was abled to get in and out with the car I wanted after looking at a couple models.
We had a good experience with Michael Garrison and had a seamless purchase. Thanks again, Mike.
I worked with Dalia on getting a new 2025 VW Tiguan. She was so helpful and went above and beyond to get me in a car I am beyond happy with! Thank you so much Dalia! 10/10 recommend her!
Michael Garrison was super helpful and worked carefully with us through many questions. We even left and came back after some consideration of a vehicle purchase. He was friendly, respectful, and even got my coffee at one point. Great experience and our favorite spot to get serviced.
Mike was fantastic!! He made the process of buying a car stress free with his patience and expertise!
My experience with Joseph, VW and sales team was easy straightforward with a no pressure environment working with Michael Garrison For the purchase of my vehicle was straightforward, honest and clear I would consider buying from here again, and I live 90 miles away.
My experience with Joseph, VW and sales team was easy straightforward with a no pressure environment working with Michael Garrison For the purchase of my vehicle was straightforward, honest and clear I would consider buying from here again, and I live 90 miles away.
As always, the Service Department did a great job. I appreciate that they have an area where I can sit and work and that I can plug my computer in to charge.
Left with a deal for a car. Transparent and easy to work with.
Ben was truly awesome to work with. Transparent, worked with us to find a deal that made sense. Phillip, sales manager, was super helpful. Finance was great. Couldn’t have asked for a better experience getting a new Tiguan.
Ben was a wonderful salesman. Made sure I had what I needed before I left.
A little older dealership in a no frills building but they seem to pass some of that savings on to their customers. I couldn't find another VW dealership in the area that would sell me a Tiguan cheaper than Performance. If you want a nice waiting area with some amenities while you wait for service this might not be your place. I don't believe they have a car wash or anything either so your car will look the same way you brought it in. But service is good and not a long wait time for an appointment.
Greg and the team are great, great, great, great, great! This survey, which needs a minimum of 15 words, is not so great!
Great service, very comprehensive info given. An excellent place to get your VW serviced. Extremely pleased.
Always great customer service and efficient. Options to stay or leave with a complimentary ride within reason. Plus, the new review that is messaged of your car service and overview is fantastic!
Dalia Guzman-Gonzalez reached out to me one morning to touch base on a promotion Volkswagen was running and within 24 hours I was in a new 2026 Tiguan. Everything about my experience while working with her was 5-Star and I'm truly appreciative of her professional and knowledgeable understanding of vehicle sales while still remaining pleasant to interact with.
Ben good service
Dalia was the best! She took care of me the whole time and answered all my questions. Ask for her when you go in.
Just purchased a new car from this store. Had an excellent experience and loved the agents I worked with. Ben and Dalia were very helpful and guided me through the process.
Good experience. I was greeted and waited on as soon as I walked in the door. The service performed was explained, and I received the car back in less time than was promised. I walked up the street to kill time, and I received a text and a phone call notifying me that my car was ready. Everyone (the service rep, the cashier, and even a salesperson) were all friendly and professional.
Michael Garrison was outstanding!! Best salesman in Cincinnati.
Just wanted to thank everyone at Joseph Volkswagen of Cincinnati who helped me buy out the lease on my Tiguan. Mike, Mark, Kaz and Dahlia all had a hand in helping! They made everything so easy and fast! I definitely recommend buying or leasing from them. Thanks, Nick Baumgartner
Made to feel like I was an inconvenience. Reggie told me to bring my car in so they can see what happened with my tire (it was flat). When I brought it in, the a man with white hair in the service department said “why would he tell you to bring it in, we’re too busy.” I politely said that I wasn’t sure but that I could leave it and it didn’t need to be rushed. I then got a call from Reggie saying that my tire had a hole and needed to be replaced and that ... Read More DealerRater - Aug 7, 2026
Mike Garrison was great, so helpful!
They did a great job of getting my car in and having it ready by the EOD.
When entering the salesroom, was treated hurriedly and uninterestedly by a salesman going out the door. Sent to a man who was new to the sales position. No vehicles that I was interested in were on the sales floor. Had to go outside in the heat to look at models. Salesman had to return inside to get keys so I could see possible models, while I waited outside in the heat. I questioned Service Manager who had overseen my car service for many years when I came inside - really valued his advice! Salesman searched listings and found car I ... Read More Google - Aug 4, 2026
William was amazing! He took into consideration about the features I wanted and the price point I wanted to stay at. There was a small issue with the car I bought, and he immediately addressed it and kept me informed while it was being fixed. We will definitely be back.
Ben absolutely incredible personne he got us approved in Secondes and we was all done to go. Thank you for your services
(Translated by Google) I am a gambler. (Original) Ben wassan
William was great! Seamless experience and a fair price.
Michael garrison amazing sales person, helped us get our vehicle, very helpful & answered all our questions, if you need a vehicle ask for michael !
Came in with a number in mind, told them I wasn’t happy with the quote. They asked what I needed to make it happen. Boom. Number where I wanted, happy with car, speed of transaction and willingness to get me to a price I was happy with. Greg did a great job, even though it was only his second week, he knew a lot and got all of the answers for me quickly! 10/10 would recommend!!!
William was great! Mike was great! Dale is great!
Mike Garrison was very helpful and patient.
Michael Garrison is very nice and helpful.
Ben was great very knowledgeable and very helpful. Process was quick and stress free. Thanks
I had a phenomenal experience here. Ben was super personable and able to help get me in and out efficiently and happy. No hidden fees when buying, very upfront. Would recommend!
My experience at Joseph Volkswagen of Cincinnati was nothing short of exceptional. They provided information on the additional services/options outside the official window sticker (Moroney Label) and when I declined those options there was no hard sell. In addition both our sales rep (Ben Wassan) and the sale manager advised us of all the various incentives available. This was one of the best auto buying experiences I have had. Highly recommended.
elpll William was very helpful
I visit there yesterday to test drive ID 4 Ben is really professional. He showed me all the battery warranties and all the good things and features. Definitely recommend Ben get your next.
Mike Garrison helped me get my car!
Ben Wassan was great to work with along with the entire team at Joseph VW. Very transparent!
Another great experience at Joseph Volkswagen. Ben was great.
Ben was a great help with my new car purchase. Made everything easy and quick.