This was one of the best car experiences I’ve ever had.Everyone was very friendly and welcoming.My sales guy Micheal is absolutely amazing and very genuine.He wasn't trying to sale me,he didn’t pressure me to buy something I didn’t want.He reminds you of a favorite uncle or your favorite teacher.I forgot my I’d at the Honda dealership and he drove me up their to get it!!It was an experience I won’t forget!Thank you to Micheal and the team for helping me get my brand new 2021 Jetta.And thank ...
Awesome and friendly service
I have purchased many cars and have been selling them for decades. I can say with 100% certainty that BIll Cullen is one of the top sales managers I have met. You feel like you are doing business with a friend as seamless, low key approach is what industry needs more of as dealers would sell alot more cars!! If in the market for a new VW or one of the many well kept preowned brands, you owe it to your mental well being to give Bill and his team a shot as you wont be disappointed!!
They are extremely nice to work with.
Great dealership! I worked with Ed and he is a wonderful person. He worked on his day off to insure the deal would happen. I’m from Richmond, VA and all the transactions took place over the phone. Thanks for your hard work Ed and I really appreciate it. You have one happy customer!!
Great service center and a great bunch of people working here. I have bought vehicles here and had vehicles serviced here. Bill and Greg did an excellent job taking care of my Jetta on my most recent trip. Not the closest dealership to my house but we still go because of the great service we receive.Thanks again for the great customer service.
My '14 Passat TDI's check engine light came on while driving on a Friday; I set up an appointment online same night (very easy) and they were able to fit me in on the following Monday. Jerry, my service advisor, was great to deal with and my car was diagnosed and repaired under warranty in less than 3 hours. Smoothest dealer service experience to date. Thanks again Jerry and Joseph Volkswagen!P.S. they give out bags of cookies when you pick up your car!
Jerry was ready for my service visit and all the service writers and Greg Bramble were very friendly. The time to complete the service was less than projected. I had a good place to sit and complete some work while waiting.I recommend Joseph VW for vehicle service.
The BEST Service Center ever! Let me start by mentioning, I did not buy my car from Joseph Volkswagen and it's not the closest Volkswagen dealership to my home, but I would and will travel back to this location again and again, as they have Customer Service down to a science. This is my second experience with Joseph Volkswagen and both, yep, both experiences were the same, AMAZING! So what makes them so awesome? How about the extremely kind and knowledgeable Service Consultants, to be specific Jerry N. He not only kept me informed while I waited, he also engaged ...